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Guidelines and principles
Protecting your privacy is important to us. When you supply any personal information we have legal obligations towards you in the way we deal with that data. Our policy is to hold any data we receive in accordance with the Data Protection Act 1998. We undertake to collect and process any information fairly, and make sure the information held is relevant, up to date and accurate. We set out below how we use this information.
We may collect and use personal information to allow us to give you a quote or process your purchase of a policy or product. This information may include details such as your name, address, date of birth, telephone number, e-mail address, bank details and renewal date(s) as well as your credit or debit card number and expiry date.
The information you supply may be used by the companies within our group and their agents for product administration, customer research and to keep you informed by post, telephone, e-mail or other means of services or products which may be of interest to you. Where we use your personal details to tell you about other products and services we will give you the opportunity to inform us that you do not wish your details to be used in this way.
For your protection, telephone calls may be recorded or monitored. Where appropriate we make checks with a licenced credit referencing agency and a record of any search will be made. We may exchange information with other insurers through various databases to help us check information provided and also to prevent fraudulent claims. We will disclose information about you to regulatory authorities in response to formal requests. Your personal data will not be transferred to countries outside the EEA without prior notification.
The companies within our group are committed to protecting your privacy and take their responsibilities regarding security of customer information very seriously. We use appropriate security systems to protect your communication with us. Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access.
You have the right to request a copy of all personal information we hold about you, and have any inaccuracies corrected. A nominal charge may be made for information requests.
Cookies
A cookie identifies your computer to a server that then enables information to be stored on the hard drive of your computer. Cookies allow a computer to be identified as corresponding to one that has accessed another website or visited Site previously. Cookies are commonly used on the Internet and do not harm your computer system.
The cookies used on the Site do not include any information that others could read and understand about you, such as your name, or any account or policy number. They contain no personal information about you.
We currently use a combination of first and third party cookies in the following ways:
1.To facilitate your ability to navigate through the Site.
2.To collate anonymous aggregated information that is used to manage and plan enhancements to our services. For example, cookies help us to understand the popular paths that users take through the Site and how often it is visited.
3.To evaluate the effectiveness of our advertising and promotions on third party websites by tracking whether these advertisements are clicked on by users. We use third party agents to assist in providing information on promotion delivery. We own and control the use of all data collected and it is not shared with any other third party. All data collected is anonymous and non-personal.
4.As a flag to help us recognise when we have already asked you to participate in any on-line market research and to prevent you from being asked to complete the same questionnaire every time that you visit the Site while any particular research work is being carried out.
Please note that we do not use third party tracking cookies in any respect.
Rejecting Cookies
If you do not want us to use cookies when you visit the Site, you can configure your browser not to accept them or opt-out. Please refer to your browser's 'help' facility.
If you choose to reject cookies once you have logged onto the Site, but after a cookie has already been sent you can do so. If you delete certain cookies however, you may experience difficulties in navigation of the Site.
By deleting cookies, information collected to date becomes redundant. We will still hold the information about the cookie on our system. However, we will not be able to identify your computer as its former holder the next time you visit the Site. The information we hold about that cookie becomes completely unidentifiable as soon as you have deleted it from your computer.
For more information on cookies and deletion of cookies please see http://www.allaboutcookies.org/manage-cookies/
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